Return & Refund Policy

Last updated: September 24, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original, sealed packaging. Because EnerChi is a food product, we cannot accept opened or unsealed items back, for hygiene and food safety reasons. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@enerchidrinks.com. Returns must be sent to: August Derrestraat 29, 8310 Bruges, Belgium.

If your return is accepted, we’ll send you return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right — at no cost to you.

Exceptions / non-returnable items
Opened or unsealed cans cannot be returned, for hygiene and food safety reasons. We do not accept returns on sale items.

European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer law. As above, your item must be unopened and in its original, sealed packaging.

Refunds
We will notify you once we’ve received and inspected your return, and confirm whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@enerchidrinks.com.