Terms

ENERCHI

Natural, enduring energy

Terms & Conditions

Last updated: September 28, 2026

1. Scope and definitions

1.1 These general terms and conditions (“Terms”) apply to every offer, order and agreement between EnerChi and a consumer who buys products through the webshop at enerchidrinks.com (the “Website”).

1.2 In these Terms, “EnerChi”, “we”, “us” or “our” means the business described in section 2. “Consumer” means any natural person who acts for purposes outside their trade, business, craft or profession.

1.3 These Terms are intended for consumers only. If you are a professional buyer (for example a retailer, hospitality business, distributor or reseller), separate terms of sale apply. Please contact us at info@enerchidrinks.com.

1.4 By placing an order, you confirm that you have read and accept these Terms.

2. Company details

EnerChi, with registered office at August Derrestraat 29, 8310 Bruges, Belgium. Company number: 1036.073.133. VAT number: BE1036.073.133. Email: info@enerchidrinks.com. Phone: +32 470 98 31 02.

3. Offer and product information

3.1 We do our best to present our products as accurately and completely as possible. Images are indicative; colours may differ depending on your screen and settings.

3.2 Legally required product information (such as ingredients, nutritional values, shelf life and warnings) is shown on the product label. If the information on the Website differs from the label, the label prevails.

4. Orders and formation of the agreement

4.1 You place an order through the Website. Before you finally confirm your order, you can review and change its contents, the price and your details. By confirming the order with an obligation to pay, you commit to payment.

4.2 The agreement is formed at the moment we accept your order. We confirm this by sending you an order confirmation by email.

4.3 We may refuse or cancel an order for serious reasons, for example in case of suspected fraud, unavailability of a product, an obvious price or listing error, or when delivery becomes impossible due to a circumstance as described in section 10 (such as transport delays, supply chain disruption or government measures). In that case we will inform you as soon as possible and refund any amounts you have already paid.

4.4 If a price or other statement on the Website is obviously incorrect, so that a reasonably informed consumer should have realised this, we are not bound by that incorrect statement. In that case we offer you the choice to confirm your order at the correct price or to cancel it free of charge.

4.5 Products are available while stock lasts. If a product turns out to be unavailable after your order, we will inform you immediately and refund the amount you have paid.

5. Prices and payment

5.1 All prices are in euro and include VAT unless stated otherwise. Any shipping costs are shown separately at checkout, before you confirm your order (with free shipping under the conditions stated on the Website).

5.2 The applicable price is the price shown at the moment you place your order. Price changes do not affect orders that have already been confirmed.

5.3 Payment is made when you place your order, using the payment methods offered on the Website: Bancontact, credit card, PayPal and Klarna. Payments are processed by third-party payment providers; EnerChi does not have access to your full card or bank details. Klarna’s own terms also apply when you pay with Klarna.

5.4 If a payment is declined or fails, the order will not be processed.

6. Delivery, risk and transport damage

6.1 We deliver to Belgium and to the other EU countries offered at checkout, at the delivery address you provide.

6.2 The delivery times shown on the Website or at checkout are estimates. Unless agreed otherwise, we deliver no later than 30 days after your order.

6.3 We are not responsible for delivery problems caused by incorrect or incomplete delivery details that you provided, or by you not accepting the shipment.

6.4 We are responsible for correct delivery. The risk of loss or damage to the products remains with EnerChi until you, or a third party designated by you who is not the carrier, take physical possession of the products.

6.5 Transport damage – duty to report. Please check your shipment when you receive it. If you notice damaged packaging or damaged or missing cans, please report this within 48 hours of receipt at info@enerchidrinks.com, with a description and photos of the outer packaging and the damaged products. This allows us to quickly open a damage claim with the carrier and send you a replacement or refund. We recover the damage from the carrier; you bear no cost for this. A later report does not affect your statutory rights, but may make handling more difficult.

6.6 If you do not receive your order within the stated time, please contact us. Your statutory rights in case of non-delivery continue to apply in full.

7. Retention of title

The delivered products remain the property of EnerChi until the price and any additional costs have been paid in full.

8. Right of withdrawal

8.1 As a consumer, you have the right to withdraw from the agreement within 14 days, without giving any reason. The period starts the day after you, or a third party designated by you who is not the carrier, receive the products. If your order contains several products that are delivered separately, the period starts after receipt of the last product.

8.2 To exercise your right of withdrawal, inform us of your decision with an unambiguous statement, for example by email to info@enerchidrinks.com. You may use the model withdrawal form at the end of these Terms, but this is not obligatory. Your withdrawal is in time if you send it before the 14-day period has expired. We will confirm receipt of your withdrawal.

8.3 Exception. Our products are foodstuffs delivered in sealed packaging. For reasons of health protection and hygiene, the right of withdrawal does not apply to products whose seal has been broken after delivery (for example an opened can). Unopened products in their original, sealed packaging can be withdrawn within the 14-day period.

8.4 Returning the products. After withdrawing, you return the products within 14 days to: EnerChi, August Derrestraat 29, 8310 Bruges, Belgium. The direct cost of returning the products is borne by you, unless the return is due to an error on our part (for example a wrong or defective product). Please return the products in their original, unopened packaging.

8.5 Refund. We refund all payments we have received from you no later than 14 days after we are informed of your decision to withdraw. This includes standard delivery costs, but not any extra costs if you chose a delivery method other than our cheapest standard delivery. We may delay the refund until we have received the products back or until you provide proof of return, whichever happens first. We refund using the same payment method you used, unless you expressly agree to another method, and at no cost to you.

8.6 You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.

8.7 Our Return & Refund Policy on the Website gives practical guidance on returns. It does not affect your statutory rights.

9. Conformity, legal guarantee and complaints

9.1 We deliver products that conform to the agreement. You benefit from the legal guarantee of conformity under applicable consumer law.

9.2 Did you receive a defective, damaged or wrong product? Please contact us as soon as possible at info@enerchidrinks.com, preferably with photos. We will send you a replacement product free of charge or refund the purchase price; any return costs are for our account.

9.3 You can send complaints to info@enerchidrinks.com. We will confirm receipt and handle your complaint as soon as possible.

10. Force majeure

10.1 EnerChi is not liable for any failure or delay in performing its obligations resulting from force majeure. Force majeure means any circumstance beyond our reasonable control that makes performance temporarily or permanently impossible or unreasonably burdensome, such as transport delays or strikes, stagnation or disruption in the supply chain (for example a shortage of raw materials, packaging or production capacity), government measures, natural disasters, fire, epidemics, cyberattacks and failures of payment or delivery platforms.

10.2 We will inform you as soon as possible of any case of force majeure. If the force majeure lasts longer than 30 days, either of us may terminate the agreement for the products that have not yet been delivered. Amounts already paid for those products will be refunded.

10.3 Your statutory rights as a consumer, in particular the right of withdrawal and the right to a refund in case of non-delivery, continue to apply in full.

11. Health, correct use and storage

11.1 Our drink is a foodstuff. It is not a medicine and not a substitute for medical advice, diagnosis or treatment.

11.2 Before use, read the label and follow the instructions for use and the warnings on it, such as the caffeine warnings for children, pregnant or breastfeeding women and people who are sensitive to caffeine.

11.3 Consume the product in moderation. Do not exceed the recommended amount stated on the label and do not combine it with large amounts of other caffeinated products.

11.4 If you are pregnant, breastfeeding, taking medication or have a medical condition, consult your healthcare provider before use.

11.5 Check the ingredient list on the label, in particular if you are sensitive or intolerant to any of the ingredients.

11.6 Store the product according to the storage instructions on the label and consume it before the stated best-before date (“best before”).

12. Liability

12.1 Nothing in these Terms limits or excludes our liability for: death or personal injury; intent, fraud or gross negligence; damage caused by a defective product under the statutory rules on product liability; or any other liability that cannot lawfully be limited or excluded towards consumers.

12.2 Without prejudice to clause 12.1, we are not liable for damage resulting from:

(a) use that does not comply with the label or instructions for use, including failure to follow the warnings on the product;

(b) excessive consumption;

(d) storage that does not comply with the storage instructions on the label.

12.3 To the extent permitted by law, we are not liable for indirect or consequential damage, such as lost profits.

12.4 We make reasonable efforts to keep the Website available, but cannot guarantee uninterrupted access. We are not liable for temporary interruptions or failures beyond our control.

12.5 The Website may contain links to third-party websites. We are not responsible for the content or operation of those websites.

13. Intellectual property

All content on the Website, including texts, images, logos, brand marks and product photos, is owned by EnerChi or used with the permission of the rights holder, and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written consent.

14. Use of the Website

You use the Website for lawful purposes only. It is prohibited to misuse the Website, including by spreading viruses or malicious code, hacking, or attempting to gain unauthorised access to our systems or data. In case of misuse, we may block your access and you are liable for the damage you cause.

15. Privacy and cookies

We process personal data in accordance with our Privacy Statement and Cookie Policy, which are available on the Website.

16. Invalidity and severability

16.1 If a provision or part of a provision of these Terms conflicts with applicable Belgian or European law, or is otherwise declared void or unenforceable, this does not affect the validity and enforceability of the remaining provisions.

16.2 In such a case, the void or unenforceable provision is automatically replaced by a valid and enforceable provision that comes as close as possible to the original intention and economic purpose.

17. Changes to these Terms

We may change these Terms. The Terms that apply to your order are the Terms as they appeared on the Website at the time of your order. Changes do not apply to orders that have already been placed.

18. Governing law and disputes

18.1 These Terms and any agreement between you and EnerChi are governed by Belgian law. If you are a consumer living in another EU country, you keep the benefit of the mandatory consumer protection provisions of your country of habitual residence.

18.2 If you have a problem, we recommend contacting us first at info@enerchidrinks.com. We always aim for an amicable solution.

18.3 As a consumer, you can also turn to the Belgian Consumer Mediation Service (www.consumentenombudsdienst.be) for an out-of-court solution.

18.4 Unless mandatory law gives jurisdiction to another court, the courts of the judicial district of West Flanders, division Bruges, have jurisdiction.